Frequently Asked Questions
Everything you need to know about your ROCKBROS gear and orders.
How long does shipping take for New Arrival items?
Standard shipping typically takes 5-10 business days. For our New Arrivals collection, we prioritize processing to ensure your gear arrives as quickly as possible.
What is your return policy for sports equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please ensure tags are attached and the product shows no signs of outdoor use.
Are ROCKBROS products covered by a warranty?
Yes, all our products come with a 1-year manufacturer warranty covering defects in materials and workmanship under normal use conditions.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How do I ensure I'm choosing the right size for cycling gear?
Each product page includes a detailed size chart. We recommend measuring yourself and comparing it to our guide, as cycling apparel often has a professional, snug fit.