Returns & Exchanges
At ROCKRBOS New Arrivals, we want to ensure your sports gear fits perfectly and performs at its best. If you are not completely satisfied with your purchase, you can return or exchange items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unused items in their original packaging with all tags attached to ensure they are protected during transit.
Ship the Gear
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse team verifies the condition of your sports equipment, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing